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  • Posted: Feb 23, 2021
    Deadline: Mar 2, 2021
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    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
    Read more about this company


    Terminal Operations Manager


    • B.Sc./HND qualification in a relevant field
    • Minimum of 5 years’ experience in operations and/or administrative management in the transport industry
    • Experience from a service industry is an added advantage
    • Knowledge of fleet management is complusory
    • Tech savvy as well as proficient in the use of modern technology and relevant Microsoft Office tools 

    Job Duties

    • Efficiently coordinate the daily operations of the terminal with the objective of ensuring zero service disruptions and service failures.
    • Ensure the services of the organization are effectively marketed and that management approved performance expectations are surpassed.
    • Track all in-transit buses assigned to the terminal effectively and ensure their availability to meet the projected demand by customers
    • Ensure available buses are effectively fixed and ready for daily operations within stipulated turnaround time
    • Conduct pre-trip inspections to ensure available buses are fit for use and are in alignment with the approved SCS (service, comfort, safety) standards for our fleet.
    • Ensure available buses are efficiently assigned to routes, positioned for boarding.
    • Ensure strict adherence to scheduled departure timelines and minimize service disruptions
    • Ensure guests who have opted for pick up services are effectively processed in line with their bookings and picked up at their preferred location
    • Ensure all information passed by management is effectively communicated to and understood by all terminal based staff.
    • Promptly communicate shortage or surplus of buses at the terminal to the designated Operations support team (OST)
    • Resolve minor grievances or disputes that does not require escalation
    • Ensure the terminal and its ambience is properly maintained and is in compliance with “The Company” standards by the facility maintenance team
    • Ensures all transactions are effectively managed and documented on the approved ERP platform and that experience officers remit accurate sales to the accountant
    • Identify opportunities to improve the interface and service to our customers
    • Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, friendly attitude towards guests etc.
    • Promote our services to encourage greater use of online booking platforms (Website and App).
    • Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community as authorized by management.
    • Develop and implement terminal staff shift schedule in compliance with standards set by HCD.
    • Perform other duties as required or as assigned.

    Method of Application

    Eligible candidates should send CVs to with the job role and location as the email subject. Eg: Customer Experience Officer - Jibowu

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