Terminal Manager at Vodstra Limited

Core Responsibilities

• Oversee terminal operations, including passenger services, courier handling, vehicle dispatch, and schedule adherence.
• Supervise staff (drivers, dispatchers, loaders, and customer service) to ensure smooth operations and address concerns.
• Manage ticketing, check-in, baggage handling, and the loading/unloading of packages for efficiency and safety.
• Ensure compliance with safety regulations and legal standards.
• Monitor courier package receipt, storage, dispatch, and tracking to ensure accurate and timely deliveries.
• Optimize terminal expenses, maintain cleanliness, and ensure functionality of facilities.
• Resolve passenger complaints and enhance customer experience.
• Track operational performance and prepare regular reports for senior management.
• Identify and implement process improvements to enhance efficiency.
• Stay informed on industry trends and collaborate across departments for streamlined operations.
• Enforce excellent service delivery in the Hotel according to world-class standards and build customer loyalty.

Candidate Profile

• A BSc or HND from an accredited tertiary institution.
• A minimum of 5 years of post-qualification experience in the passenger transport or courier industry.
• A strong network of clients willing to support and engage with the brand.
• Proactive and equipped with excellent managerial skills.