Telesales Executive at First Excelsia

Job Responsibilities:

• Identifying, engaging, and onboarding potentialHNI clientele for the organization.
• Conducting cold callsand book dailyappointments with HNI prospects.
• Ensuring prospective clientsfeel comfortable and valued throughout the engagement.
• Using pre-written scriptsto showcase products/services, tailoring conversations to client needs.
• Gathering and relayingclient feedback for continuous improvement.
• Maintaining and updatingthe HNI client database and keep recordsof interactions.
• Following up on all prospectsand nurture relationships to drive conversions.
• Submitting daily/weekly activityreports to the General Manager.
• Managing the pitch/proposal development process over the phone.
• Providing guidance and support to clients, ensuringhigh satisfaction levels.
• Handling incoming calls professionally and maintain a high level of customerservice.
• Promoting products/services by creating a positive imageand emphasizing value.
• Achieving and exceeding set KPI targets.

Person Specification:

• A bachelor’s degree in Marketing, Economics, Business Administration or a relatedfield.
• 3-5 years of experience as a Telesales Executive or relatedrole.
• Proven experience in telesales, cold calling sales,or online appointment booking.
• Strong communication and negotiation skills.
• Excellent customer serviceand relationship management skills.
• Ability to work independently and meet/exceed targets.