Telesales Agent at Eden Solutions and Resources

Location: Lekki Phase 1, Lagos

Job Brief

• We are looking to hire an eloquent and intelligent telesales representative to be responsible for generating sales for our organization.

Responsibilities

• Reach out to staff members to inform them about a product or service.
• Answer questions about products or the company.
• Excellent customer service
• Keep up to date on all product knowledge and information.
• Pursue promising leads with ethical persuasion and persistence.
• Handle tactfully customers grievances.
• Understand customers’ needs and meet a sales quota.
• Respond to staff members via channels assigned to you.

Requirements and Skills

• OND
• Minimum of 2 years work experience in telesales or customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Excellent written and communication skills.
• Ability to use personal creativity and initiative to solve problems.
• Fluency in English and other Nigerian languages.
• Willingness to work weekends, occasional holidays and outside of standard 9-5 business hours.
• Ability to handle rejections.
• Team player with a friendly and patient personality.
• Good knowledge of CRM software and telephone systems.
• Ability to successfully manage stressful conditions.
• Willingness to learn about products and services specifications and benefits.