TeleSales Advisor at Soft Alliance & Resources Limited

Role Summary:

• The Telesales Advisor is responsible for making outbound calls to qualified leads, promoting loan products, handling objections, and converting prospects into successful applications. The role also involves tracking leads through approval and disbursement while achieving set sales and call targets.

Key Responsibilities:

• Conduct outbound calls to pre-screened contacts
• Explain loan products, eligibility criteria, and repayment terms clearly and accurately
• Pitch loan products persuasively, tailoring the offer to the customer's stated needs and concerns
• Proactively identify and handle objections using structured rebuttal techniques rather than losing the lead
• Explain loan products, eligibility criteria, and repayment terms clearly and accurately
• Hand off qualified leads to the application process and track progress toward approval
• Product understanding and ability to talk through product features and benefits
• Monitor response-time and resolution SLAs; flag recurring complaint patterns to management
• Meet daily/weekly call volume, conversion, and disbursement-linked sales targets

Requirements:

• Excellent phone communication and persuasion skills in English
• Strong sales and closing skills
• Analytical & problem solving skills.

Academic Qualifications:

• Minimum OND/HND in Business Administration, Mass Communication, Social Sciences, or related field (BSc preferred but not mandatory)