Telemarketer at Ascentech Services Limited

Responsibilities

• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information.

Requirements and skills

• B.Sc / HND in Business Administrative/Marketing or Relevant field.
• 2 - 3 years’ experience as telemarketer.
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection.