Telecommunications Manager at Ieng Nigeria

About the job

• We are seeking a highly skilled and experienced Telecommunications Manager to oversee and manage our telecommunications systems and networks.
• As a telecommunications senior Manager, you will be responsible for ensuring the smooth operation, maintenance, and improvement of our telecommunications infrastructure.
• You will collaborate with various stakeholders to identify and implement innovative solutions that meet our organization's communication needs.
• The ideal candidate possesses strong technical expertise, excellent leadership and communication skills, and a keen eye for detail.

Responsibilities

• Handles all the work related to his/her assigned maintenance project(s) and ensures that they are executed in accordance with client’s specifications. 
• Handles smooth operation of the managed services project, coordination with client, and OHS & Quality representatives.
• Ensures that the O&M Contract is fully read & understood. 
• Ensures preventive maintenance is planned, executed, monitored and follows up with issues found till closure.
• Ensures Corrective maintenance executed as per process.
• Ensures all KPI’s related to fuel, PM, CM, NOC, Spares & Consumables are achieved as per O&M contract.
• Ensures the internal software of O&M (I-TSM & M-ITSM) are implemented fully and all the activity related to O&M is recorded in the system. 
• Ensures monthly reconciliation of PM, CM, Extra Work, Fuel, and SLA with client. 
• Communicates and agrees with the client for penalties, warnings, etc. in case violation of SLA and plans for improvement to minimize penalties or SLA violation.
• Inspects the quality of the equipment and undertakes site inspection to determine if they are complying with government regulations, client requirements and industry standards.
• Analyzes resources requirements and acquires, monitors, and makes suggestions or improvements accordingly. (Resources include but not limited to Human, tools, equipment and transportation).
• Evaluates field staff and the quality of work through personal inspections and other means.
• Arranges internal and external scheduled meetings (as per O&M project requirement) covering all areas from quality, status, progress, logistics and reporting based on SLAs and KPIs, and suggests improvements.
• Demonstrates the ability to think critically and proactively, anticipates risks and prepares solutions in advance.
• Coordinates with the O&M Manager, Supervisor and other concerned staff for analysis, reporting, and improvement plans in accordance with client and SLA requirement.
• Prepares annual O&M budgets for his/her operation and shares with his/her direct supervisor.
• Monitors cost and ensures expenses are within allocated budget. 
• Ensures that all client reports are submitted on timely manner, agreed and acted.
• Follows up on client’s payments and reports status to the MS Head according to i engineering’s internal procedures.
• Supervises and follows up on all documentation related to the O&M project. 
• Coaches and develops the O&M Manager, Supervisors and teams assigned to him/her.

Qualifications

• 10 years in field work or relevant experience (Active & Passive maintenance).
• A multi-tasker that is well organized and can work well under pressure.
• A Team leader that can negotiate.
• A Decision maker that can work independently and is comfortable with handling multiple projects with strict deadlines.

Education Requirements

• Bachelor’s degree in electrical, Telecom or IT (Engineering) or related field.
• HND with 5 years managerial experience.