Tele Marketing Agency Banking at Waya Multilink

Core to our mandate is our recognition that mobile financial technology is the new and future global path to sustainable wealth creation and development especially for financially excluded population in Africa. This inspired us to create WAYA, our mobile application that enable our clients’ access financial services through mobile devices seamlessly, in real time as well as enabling talk and chat at no cost to them. Now they can WAYA their money, their talks their chats because WAYA understands their needs.

Job Descriptions

• Coordinates and engage customers on the phone
• Coordinates all routine correspondence and enquires of clients and company using CRM application.
• Establish client relationships and follow up with client, as needed.
• Produce business letter as may be required
• Conduct weekly review of all querry, enquiries claims etc fully resolved unresolved and pending at least once a week
• Provides timely feedback to the Business development manager
• Identify and resolve client complaints and enquires promptly.
• Adheres to all company policies, procedures and business ethics codes
• Maintain a strong work ethic with a total commitment to success each and every day.
• Conduct cold calls on selected segments and obtain client's information such as name, address, (many others)
• Maintain records of current client accounts.
• Assist to develop content for sales presentations or other materials.
• Deal with complaints or doubts to safeguard the company’s reputation

Qualifications and Experience

• Bachelor's Degree in Social Sciences, English, Business Administration, Communication or related disciplines.
• Experience with Agency Banking Tele marketing
•  2 years of experience
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Possesses teamwork, leadership and facilitation skills
• Excellent problem solving and analytical skills.
• Possess strong business acumen.