Technical Support Specialist at Risk Control Services Nigeria Limited

About the job

• We are seeking a skilled and customer-focused Technical Support Specialist to join our Information Technology team
• . The successful candidate will be responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
• The Technical Support Specialist will play a crucial role in maintaining high levels of customer satisfaction through effective communication and problem resolution.

Key Responsibilities:

• Provide technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues promptly and efficiently.
• Install, configure, and troubleshoot computer systems, hardware, and software applications.
• Collaborate with other IT professionals to ensure seamless integration of systems and applications.
• Document and maintain records of technical issues and solutions for future reference.
• Train end-users on the proper use of hardware and software applications.
• Perform system upgrades and maintenance tasks as needed.
• Stay updated on the latest technology trends and provide recommendations for improvements.
• Ensure compliance with company policies and security standards.
• Participate in on-call rotations to provide after-hours support as required.

Person Specification:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Proven experience as a Technical Support Specialist or similar role.
• Strong knowledge of computer hardware, software, and networking.
• Experience in troubleshooting and resolving technical issues.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks effectively.
• Strong problem-solving and analytical skills.
• Familiarity with help desk software and remote support tools.
• Knowledge of operating systems (Windows, macOS) and productivity software.

Personal Attributes:

• Customer-focused with a positive attitude.
• Adaptability and willingness to learn new technologies.
• Team player with good collaboration skills.
• Strong sense of responsibility and ownership.