Technical Support Representative (For Call Center) at Turbham Limited

ROLES AND RESPONSIBILITIES. 

• Install, configure, and troubleshoot computer systems, servers, and network issues
• Good knowledge of HDMI matrices. 
• Provide daily technical support services for information technology establishments
• Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
• Document and track customer issues using a ticketing system to ensure quick resolution
• Maintain the security and integrity of company database by setting access controls
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• Actively listen to customers to understand their issues or concerns
• Interview clients to gather information useful in providing recommendations and solutions to a technical problem
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• other responsibilities as assigned. 

QUALIFICATIONS. 

Although this area of work is open to all graduates and those with an HND or foundation degree, the following subjects may improve your chances:

• business information technology
• computer software development
• information technology
• internet engineering
• software engineering.
• business systems engineering
• computer networking and hardware
• computer science