Technical Support Officer at MacTay Consulting

Job Responsibilities

• Operating effectively under pressure and maintaining availability at all times to address and resolve issues promptly.
• Proficiency in negotiation and contract management with petrol stations
• Provision of ongoing and comprehensive training for petrol station staff and managers on the utilization of the PetroApp system
• Establishment of station accounts on the PetroApp system and diligent follow-up on station requests.
• Oversight of service quality provided to customers at petrol stations
• Distribution of POS devices to gas stations and resolution of related issues
• Installation of NFC tags on customer vehicles and management of associated tasks
• Establishment of a network of freelancers for the installation of NFC tags on customers' vehicles.

Job Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 2-4 years of experience, preferably in oil services (major petrol station chains, lubricant), as an Operations Manager or Area Operations Manager for prominent entities such as NNPC, Total Energies, Forte Oil/Enyo, MRS, Conoil, Mobil, AIM, NIPCO, Rain Oil.
• B2B experience is essential.
• Any relevant experience would be advantageous.
• Proven ability to provide timely solutions to challenges.
• Exceptional verbal and written communication skills.
• Proficiency in multitasking and internal control.
• Strong aptitude for analyzing information and translating it for various departments.
• Capability to manage sensitive and confidential data.
• Outstanding problem-solving and decision-making abilities.
• Meticulous attention to detail and accuracy.
• Advanced analytical skills.
• Proficiency in utilizing Microsoft tools.