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  • Posted: Aug 27, 2021
    Deadline: Sep 10, 2021
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  • To inspire the world with innovative technology,support and services that enrich peoples lives and contribute to a socially responsible, sustainable future.Providing products and services that give customers the best satisfaction
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    Technical Support Engineer

    We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs on computers and mobile devices.

    Responsibilities

    • Research and identify solutions to software and hardware issues on computers and phones
    • Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Track computer system issues through to resolution, within agreed time limits
    • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Provide prompt and accurate feedback to customers
    • Refer to internal database or external resources to provide accurate tech solutions
    • Prioritize and manage several open issues at one time
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    • Document technical knowledge in the form of notes and manuals.

    Requirements

    • At least 5 years work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
    • At least National Diploma (OND) in Information Technology, Computer Science or relevant field
    • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and troubleshoot basic technical issues
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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