Technical Support Associate at Zest

Role Overview

• As a Technical Support Associate in our organization, you will be responsible for helping us oversee and maintain our app software systems.
• You will resolve technical issues concerning users’ accounts or company software infrastructure.
• You will be answering phone calls from users or communicating with them through messaging platforms, and helping them diagnose technical issues.
• You will also support app computer software integration by diagnosing and troubleshooting common problems.

Job Duties and Responsibilities

• Provide Zest app software technical support
• Utilize resources at hand to swiftly fix technological concerns.
• Provide phone and/or chat platform support for user issues
• Record bugs and feature requests
• Assist developers to recreate bugs
• Design and execute test plans for mobile applications.
• Perform software upgrades, installations, and configurations
• Perform testing of applications before release
• Create and manage FAQs, how-to videos, and other solutions for Zest app software.
• Give online tutorials for the company's products.

Core Requirements

• Interested candidates should possess relevant qualifications
• 2+ years as a Technical Support Associate
• In-depth knowledge of Android and iOS
• Excellent communication and customer service skills
• Excellent troubleshooting and critical thinking skills
• Ability to speak English and one local language.

Additional Requirements:

• You have a data-driven and research-focused mentality.
• You are curious or passionate about working in a technology-oriented and agile work environment- you can use multiple technological software and are proficient with mobile applications;
• You have a collaborative attitude to work and you are looking to share knowledge and learn from others.
• You are driven, hard-working and uncompromising in delivering high-quality work in tight timelines;
• You have a proven track record of earning trust, taking ownership, and successfully delivering results.

What we offer

• The possibility to learn, grow, and contribute to pioneering an alternative healthcare solution in the fast-growing health technology sector of Africa;
• We believe in responsibility and ownership, so we will afford you the space and resources to make sure you can get the job done;
• You’ll be working alongside very talented colleagues that know what they are doing;
• Negotiable gross monthly salary between 150,000 - 200,000 Naira.
• Diverse range of benefits you can qualify for as you grow with us.
• A diverse and collaborative work environment committed to self-learning and professional development.