VIDACOM International Systems Limited is an I.T and unified communication specialist. That is who we are. We are in the business of helping our clients achieve their business goals and objectives by providing reliable, innovative and cost effective cutting edge I.T and Unified communication solutions (voice, video and data communication solutions).
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Perform Technical Installations and maintenance of solutions.
Proactively assist customers with technical issues that may arise with their solution implementation.
Prioritize incoming technical issues. Escalate issues (when required) to the appropriate quarters.
Record, track, and document the customer service request problem-solving process through to final resolution; including all successful and unsuccessful decisions made and actions taken.
Constantly stay ahead in communicating with customers. Manage expectations properly to avoid escalations.
Strategize with Account Sales Specialists and Product Managers to drive sales of Solutions offerings.
Interact with prospective and existing clients to collect information and provide proposed solutions. Design and develop technical solutions and documents as may be required.
Perform client needs evaluation by working with Sales in Pre-Sales solution capacity.
Develop and deliver targeted Power point presentations.
Participate in seminars, trade shows and oversee internal and external Product Technical demonstrations.
Involve actively in training programs as well as pass certification exams.
Providing timely weekly, monthly and quarterly achievement reports to line manager
Be a team player communicating with colleagues and other department members.
Any other duty assigned by line Manager.
REQUIREMENTS:
Ideal candidate must be self-motivated with a proven track record of 2-3 years in enterprise hardware/software ICT Solutions and services and related technology.
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports.
Knowledge and experience in presales is a plus.
Experience and familiarity with ICT industry and solutions and services a plus.
Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
Attention to detail, plus analytical and problem-solving capabilities
Positive, service-oriented personality
Willingness to travel
A Bachelor of Science degree/HND in Computer Science, Electrical/Computer Engineering or Computing Industry Certifications (e.g. CCNA, CCNP, MCSA, MCSE) or a related field is strongly preferred.
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