Technical Service Manager at Excel and Grace Consulting

Job Summary

• The Technical Services Manager is responsible for overseeing all technical operations including site assessments, system installations, maintenance, and after-sales support across all branches.
• The role ensures high-quality service delivery, technical accuracy, and customer satisfaction, while maintaining standards in installation and post-installation support.

Key Responsibilities

• Supervise the installation, maintenance, and troubleshooting of solar power systems across assigned locations.
• Conduct site assessments and recommend suitable solar solutions based on customer requirements.
• Ensure all installations comply with company quality, safety, and technical standards.
• Provide technical support and resolve customer complaints within agreed timelines.
• Supervise and guide Technical Executives and Technicians to ensure efficient service delivery.
• Prepare and maintain accurate installation, maintenance, and technical service reports.
• Coordinate with the Sales, Operations, and Logistics teams to ensure smooth project execution.
• Perform other technical duties as assigned by management.

Requirements

• Bachelor’s Degree or HND in Electrical Engineering, Renewable Energy, or related field
• Minimum of 5–7 years experience in solar installations, electrical systems, or technical services
• Experience managing technical teams is an advantage
• Strong knowledge of solar systems, inverters, and electrical installations
• Problem-solving and analytical skills
• Ability to supervise and train technical staffGood communication and reporting skill.