Technical Service Manager at Ascentech Services Limited

Job Description

• We are seeking a Technical Service Manager to apply strong mechanical knowledge/capabilities to effectively service, maintain, and repair company's products such as blowers, compressors, gear reducers, motor drives multi-stage pumps.
• Also be able to conduct precision fitting, installation, and commissioning practices, including attention to detail measuring techniques to ensure the Service team meets deadlines, business objectives, and customer needs about products and services, following the company's policies and procedures, Health & Safety, and Quality requirements.

Job Responsibilities

• Develop and expand a standard pump repair portfolio.
• Grow and diversify company's customer base.
• Analyze client’s issues and develop plans to mitigate them.
• Maintain a complete and accurate record of all service assets and spares.
• Manage the service team by providing guidance, encouraging teamwork, and facilitating
• Professional work processes to achieve set service targets.

Education and Other Requirements

• Bachelor's Degree or equivalent from a recognized institution
• 5-7 Years experience in a pump repair environment
• Minimum 5 Years’ experience in a service environment
• Contract negotiation skills
• Strong administrative and reporting skills
• Experience in risk management and change management
• Strong MS Excel and PowerPoint skills
• Good communication skills
• Excellent team player
• Ideal candidate should be comfortable with frequent travel.

Key Requirements:

• Previous or current exposure to equipment installations and “Mechanical Fitting Practices.”
• Shaft and coupling alignment, both multiple dial and laser methods.
• General experience with rotating equipment such as blowers, compressors, gear reducers, motor drives, and ideally on multi-stage pumps.
• Exposure to pump systems, fault finding and pump systems start-up, and commissioning practices.
• Sound engineering practices with regard to fitting of tolerance components, such as sleeves, impellers, couplings etc. (Knowledge of fits and tolerances).
• Ability to read and interpret detailed engineering drawings.