Technical Officer at Salpha Energy Limited

Job Overview

• We are looking for a skilled electrical technician to troubleshoot, install, maintain, and repair electrical systems and equipment which are predominantly portable.
• The Ideal candidate will be responsible for managing, coordinating, and supervising all Electrical and technical activities within the company’s engineering department to ensure departmental efficiency and effectiveness.

Key Responsibilities

• The ability to manage the overall operations of Salpha Energy’s engineering/technical department is a key requirement; resources, projects, stakeholders etc.
• Define, produce, and review policies and procedures for the execution of projects and daily activities for the department.
• Responsible for timely refurbishment of faulty SHS in the engineering/technical department.
• Identifying electrical problems using specialized tools like voltmeters, cable testers, thermal scanners, and ammeters
• Ensure that all products/systems handled in the department are accurately recorded and documented in the service call function of the ERP/Google Drive capturing product faults, spare parts, cost of repair etc.
• Ensures that the right customer’s complaint is documented in the service call for quality assurance purposes.
• Analyze key business data to derive insights to drive business decisions.
• Ensure standard operating procedures and project guidelines are in place and being adhered to.
• Work closely with the management team as a focal point for product development including research and development in line with the world's best available technologies.
• Lead and supervise the introduction of new technology and products to the market.
• Planning, budgeting and reporting on technical activities of the engineering/technical department.
• Provide technical training to teams when required and serve as a technical mentor to team members.
• Liaise and maintain relationships with the Technical team across the company’s locations and branches to resolve technical problems with products.
• Make presentations on project status, product specifications, components and technologies and present monthly and annual reports to senior management.
• Proper monitoring and supervision of task allocation and performance evaluation of team members within the department.
• Responsible for effectively managing the company’s Technical team and inspiring team members to achieve goals through excellence, quality and innovation.

Educational Qualifications & Functional Skills

• First Degree in Engineering, or practical engineering in electronics
• Minimum of 4 years experience in a similar Electronics technician role.
• Good knowledge of failure analysis and refurbishing of electronic products.Troubleshooting Skills – To find, diagnose, and repair problems.
• Experience in Electrical and Electronics component testing and analysis.
• Software and hardware upgrades for electronic/Solar products.
• Good knowledge of the use of Information technology applications (ERP and Google Drive)
• Understanding of hardware and software components.
• Design of training material and workflows.
• Excellent People management skill
• Team building and management
• Excellent communication; both verbal and written
• Ability to work in a multicultural context
• Problem-solving skill
• Experience with Microsoft Office products (word, excel, PowerPoint and Google Suite)
• Assertive and proactive to deliver results.

Other Requirements (Behavioural):

• Teamwork - Ability to work within a diverse team with the aim of actualizing organizational goals above personal gains.
• Good communication and interpersonal skills.
• Ability to work effectively under pressure to meet deadlines.
• Result and service orientation.
• Ability to multi-task effectively.

Requirements:

• Troubleshoot equipment, appliances, and apparatus.
• Repair our Solar Home Systems (SHS).
• Have experienced knowledge of solar repairs, installations and maintenance.
• Reading and interpreting electrical and electronic circuit blueprints, diagrams, and schematics.
• Supervise a team of other technicians across the company’s locations.
• Generate monthly Engineering/departmental reports of repairs and maintenance for management.
• Generate reports on product functionality and repairs for management review.
• Directing and training fellow workers to install, maintain, and repair wiring and systems.
• Head and drive team to performance.
• Stay up-to-date with advances in electrical technology and industry best practices.
• Works standard computations relating to electrical load requirements of wiring and installations.