Technical Officer, Quality Improvement at FHI 360

Job Summary

• Under the direction of the Senior Technical Officer, Quality Improvement/PHC Integration, the  Technical Officer, Quality Improvement (TO,QI) will provide technical, programmatic, data, and quality improvement support for the EpiC MNCH/N project.
• The role strengthens integrated maternal, newborn, child health and nutrition services at PHC and community levels in Bauchi State.
• The TO while reporting directly to the STO – QI/PHC Integration, has a matrix (broken line) reporting to the Senior technical officer, Strategic Information (STO, SI) for monitoring, evaluation, data quality, and reporting functions.

Key Responsibilities
Technical Support:

• Provide day‑to‑day technical support for MNCH/N implementation across PHC facilities and community platforms.
• Support rollout of high‑impact MNCH/N interventions (ANC, PNC, newborn care, nutrition screening, breastfeeding support, referral systems).
• Strengthen integration of MNCH/N services within PHC systems, ensuring alignment with state priorities and national guidelines.

Quality Improvement & PHC Integration:

• Support QI cycles, including identification of service delivery gaps, root cause analysis, and implementation of corrective actions.
• Participate in joint supportive supervision with PHC teams, documenting gaps and improvements.
• Ensure correct use of clinical and nutrition protocols during service delivery.

Monitoring, Evaluation & Learning:

• Support data collection, validation, and timely reporting across MNCH/N indicators.
• Conduct routine data quality checks and maintain updated registers, summary forms, and electronic reporting tools.
• Participate in review meetings, data analysis sessions, and contribute to learning briefs and evidence generation.

Stakeholder Coordination & Community Engagement:

• Collaborate with PHC staff, community health workers, ward development committees, and partners to drive uptake of MNCH/N services.
• Support community-based outreach, demand creation, and referral coordination.
• Contribute to training, mentorship, and capacity-strengthening efforts for facility and community-level teams.
• Perform other duties as assigned, consistent with the scope and objectives of the role.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Qualifications and Requirements

• Bachelor’s Degree in Nursing, Midwifery, Public Health, Community Health, or a related field .
• At least 4 years of experience supporting MNCH, Nutrition, PHC, or HIV programs.
• Familiarity with Nigeria PHC systems and community structures preferred.
• Experience with data management, monitoring and evaluation tools or facility registers is highly desirable.
• Strong background in District health information systems (DHIS2), including data entry, management, reporting, and basic system administration.
• Prior work experience in a non-governmental organization (NGO) or government agency, preferably within public health, development, or health systems strengthening programs is an advantage.

Knowledge, Skills and Attributes:

• Knowledge of MNCH/N evidence‑based interventions.
• Ability to conduct facility mentoring, quality improvement, and service delivery assessments.
• Excellent quantitative, analytical, and problem-solving skills, with the ability to critically assess data, identify errors or inconsistencies, and recommend corrective actions.
• Advanced proficiency in Microsoft Excel, including use of formulas, functions, lookups, and other advanced features for data analysis and reporting.
• Ability to analyze, interpret, and synthesize data and prepare clear, accurate reports, dashboards, and analytical outputs for decision-making.
• High attention to detail and accuracy, with the ability to perform quality, detail-oriented work in data management and reporting processes.
• Excellent written, oral, and interpersonal communication skills, with a demonstrated ability to collaborate effectively as a member of a multidisciplinary team.
• Strong organizational and time-management skills, including the ability to plan and prioritize work under tight deadlines, work on own initiative, and contribute effectively as part of a team.
• Ability to work on problems of diverse scope, requiring analysis of multiple data sources, identification of key factors, and application of appropriate analytical techniques.
• Cultural competence and contextual awareness, with sensitivity to cultural differences and Nigeria’s diverse sociocultural settings.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 50% - 70%

Safeguarding:

• FHI 360 is committed to provide a safe environment for all employees, beneficiaries and anyone contracted by FHI 360.
• This Includes taking measures to protecting vulnerable people from Sexual Exploitation and Abuse (SEA) by either FHI 360 employees or associated personnel. FHI 360 abides by child safeguarding principles.
• FHI 360’s Safeguarding Policies apply and flow out to all FHI 360 staff, board members, volunteers, and partner staff (subcontractors, consultants, vendors, and sub-recipients), regardless of the funding mechanism or amount of contract, agreement, or purchase order.