Technical Manager at eRecruiter Nigeria

Job Summary

Our client, a web hosting company is looking to hire a Technical Manager for their hosting business. This is a full-time mini-C.T. O position. It is open to a dedicated, self-motivated and knowledgeable individual in the hosting industry exuding both technical and leadership skills.
Job Description:

• Maintaining and improving the current hosting environment
• Researching competitive product offerings and recommending changes to existing products or new additions.
• Provide prompt support via tickets or live chat.
• Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Setup and deployment of new hosting servers.
• Monitoring the health of the entire hosting environment.
• Assisting in maintaining internal corporate systems including corporate email, messaging, websites, SQL Servers, and call center phone system
• Work together with the Business Manager to make the company the foremost web hosting company in Nigeria
• Provide strategic guidance of all technology and engineering-related decisions, including product road-map, to maximize the company's future growth and profitability
• Understand customer needs and pain points, industry trends, and establish and communicate plans to address these
• Regular direct reporting to executives weekly
• Perform miscellaneous duties as assigned.

Requirements
Skills and Qualifications:

• Proficient using cPanel, WHM, FTP, domain and email management and other hosting related tasks.
• Knowledge in AWS and API Technologies
• Excellent understanding of DNS, SMTP, IMAP, POP, and HTML
• Ability to write and debug PHP, Perl, ASP, Powershell, and SQL
• Excellent written communication skills in English.
• Outstanding customer service skills in any situation.
• Ability to troubleshoot a variety of hosting issues.
• Experience with documenting procedures.
• Experience with Agile methodologies will be a plus
• Ideally, a minimum of 3yrs experience with hosting support or management

Deadline: 25-05-2020