Technical Hub Manager at Ikeja Electricity Distribution Company

Role Purpose

• Manage and coordinate the operations within the technical hub(s) to achieve prompt resolution of technical faults within the business units as well as drive the disconnection-reconnection activities.

Role Accountabilies

• Accountable and responsible for resource management and allocation within the technical hubs • Oversees the activities of both the disconnection/reconnection and technical fault teams.
• Responsible for prioritisation of all activities assigned to the technical hubs from the control centre ensuring the business derives optimal value for every activity within the hubs
• Accountable for planning and scheduling of all activities within the hub operations • Monitors adherence to SLAs agreed between the technical hubs and other parts of the business
• Track the monthly performance targets of both DC-RC as well as technical teams via the MPR (Monthly Performance reviews)
• Compile and share weekly performance reports for the Technical Department Leadership
• Propose new plans and strategies to continue improve the performance of hub operations by driving operational excellence
• Provides periodic reports to management on effectiveness and efficiency of the technical hubs
• Ensure prompt resolution and restoration of power equipment within agreed time following downtime in the system.
• Collaborate with supporting Departments, Business Units and in ensuring operational efficiency of hub operations Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Carry out any other duties as requested by Management.

Requirements

• Bachelor's degree or it's equivalnet in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum 10 years relevant work experience, from related sector/ organisation with demonstrable understanding of the logistics/ distribution management process.

Skill and Competencies:

• Operations Management
• Materials Management
• Logistics Management ▪ Safety and Health Compliance
• Strong IT systems knowledge and skills including knowledge and understanding of specialist systems such as Enterprise Resource Planning (ERP) and customer data systems
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.