Technical Customer Support Specialist at Frigoglass

Location: Ijebu-Ode, Ogun

Job Purpose

• Liaise with customers to understand quality requirements and provide necessary technical support aimed at achieving product quality specified and for new product development.

Responsibilities

• Coordinates with all customer bottling plants to ensure the products delivered meet the customer's desired specification.
• Coordinate closely with customer packaging teams and in-house teams at the Head office to develop new products and align them with the plant team in order to achieve the desired results and obtain approval in minimum time.
• Provide technical support to bottling plants to ensure desirable expected result (crimping diameter, secure seal, no hooking, smooth flowing, etc.)
• Coordinates with the commercial team at the Head office to ensure alignment with all sales developments; (quality; supply; New Product Development etc).
• Provide feedback from customers along with authentic corrective action plan and align with plant for implementation of any suggestions or improvement required.
• Coordinate and ensure that customers maintain and provide standard conditions for storage of crown products in bottling plants.
• Carry out scheduled Customer visits and report writings/presentations.

Qualifications & Experience

• Bachelor's degree or Higher National Diploma (HND) in Sciences, Mechanical Engineering or any other related course
• Minimum of 5-7 years’ experience in related field
• Must be computer literate (EXCEL, Power Point, MS Word)
• Good technical skills and knowledge of crown application and quality specifications.
• Experience in managing customer service relationship with key accounts in packaging Industry
• Excellent written and verbal communication skills with a passion for customer centric communication.
• Must be will to travel to different customer locations within stipulated time