Tech Support at Verraki

Job Summary:

We are seeking an experienced Tech Support Specialist to join our team at Verraki Africa. As a Tech Support Specialist, you will be responsible for providing technical assistance and support to our customers, ensuring their issues are resolved in a timely and efficient manner.

Key Responsibilities:

• Provide prompt and professional technical support to customers via phone, email, or chat.
• Troubleshoot and resolve customer issues related to hardware, software, networking, and other technical problems.
• Diagnose and identify root causes of technical issues and provide effective solutions.
• Document customer interactions, including problem description, troubleshooting steps, and resolution, in our ticketing system.
• Collaborate with crossfunctional teams, including product development and quality assurance, to address complex technical issues and provide customer feedback.
• Assist in creating and updating support documentation, knowledge base articles, and FAQs to enhance selfservice resources for customers.
• Stay updated on industry trends, new technologies, and product features to provide accurate and uptodate technical support.
• Ensure customer satisfaction by delivering exceptional service and maintaining a high level of professionalism in all interactions.
• Help architect, maintain, and support Azure AD IAM, Users, Directories, Groups. Roles, Policies, Administrative Units, Applications
• Help administer Office 365, Exchange, Teams, Dynamics 365, Power BI, Power Automate, Power Apps.

Qualifications:

• Minimum of 1 - 3 years of experience in a technical support role, preferably in a software or technology company.
• Knowledge of Microsoft Office 365 Family
• Strong knowledge of computer systems, software applications, and network infrastructure.
• Proficient troubleshooting skills to resolve hardware, software, and networking issues.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to nontechnical users effectively.
• Customercentric approach with a passion for delivering exceptional service and resolving customer issues.
• Ability to work independently and efficiently manage multiple tasks and priorities in a fastpaced environment.
• Strong problemsolving and analytical skills, with attention to detail.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.