Team Leader Client Service at Culture Communications

Team Leader Responsibilities:

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.

Team Leader Requirements:

• BSc in Social Science or a related field and a degree in M.sc is an added advantage.
• Has 3+ years of experience in a client services role with demonstrated experience providing outstanding customer support, quality assurance, and training in a high-volume environment, with phone and email support experience.
• 2+ years of proven supervisory role
• Data-driven with a strategic mindset
• Excellent people management and problem-solving skills
• Enjoys implementing new processes that make other people’s lives easier.
• High attention to detail and willingness to get in the weeds to fix a problem
• Must have the ability to deep dive and give granular reports
• Experience with at least one, modern CRM
• Approaches work with a collaborative mindset and possess great interpersonal skills.