Team Lead, VISA Settlement at First Bank

• Supervise and manage the VISA Settlement Desks In line with stated processes and procedures.
• Responsible for a wide range of tasks related to designing and implementing VISA settlement and emerging products.
• Primarily focused on addressing unique and complex issues related to the commercilization of VISA products that entail global paymens among business and consumers.
• Responsible to apply specialized global payments industry knowledge to design product specific VISA settlement systems and operating procedures.

DUTIES & RESPONSIBILITIES

• Supervises and ensure prompt and accurate settlement of all variants of the VISA Card (Classic, Infinite, Gold, Premium and prepaid) across the different transaction types (Domestic & International transactions) and across the available channels (ATM, POS  and Web)
• Provide necessary supervision of timely and accurate processing of all VISA Dispense errors, chargebacks, representments, cash disbursement reversal adjustments and refunds whilst ensuring correctness and attention to detail.
• Organise and manages the  settlement of VISA First Pay link transactions
• Faclilitate partnership with cross funtional stakeholders demonstrating strategic thinking and solutions in monitoring and investigating team, provide review, resolution and correctness in the reconciliation entries on VISA related transactions and accounts.
• Manage timely upload of all staff off cycle, annual and monthly credit card repayment as well as the processing of  upload files from other sections of the unit
• Manages the  correct recognition of fees, charges  and income for all VISA transactions
• Ensures prompt and accurate funding of Visa offshore account
• Ensure timely resolution of  discrepancies and enquiries on customers’ accounts and merchant settlements related to VISA transactions
• Monitor and close all SLAs emanating from VISA settlement activity
• Ensure proper and adequate stakeholders engagement as the need arises
• Ensures a database of VISA activity files are maintained and updated.
• Review with Ebusiness and processing of VISA International monthly billing to the Bank (training costs, issuer fees, acquirer fees, etc.)
• Supervises and prompt follow up on issues and challenges related to all visa related settlement and reconciliation activities
• Review and recalibrate product papers on VISA products to suit market realities and trends to derive optimal product utilization and uptake.
• Collaborate, establish and maintain relationships with cross-functional teams across various departments.
• Evaluate and design recommendations for best practices and improvements to operational processes pertaining all VISA transactions in the bank.
• Prioritizing, planning, and completing work within tight time constraints; may include work outside of normal business hours to meet a critical product or production deadline
• Regularly collate and consolidate key performance indices and be able to highlight gaps and recommend remedial actions.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Partner with Ebusiness in implementation of new projects and newly introduced products

JOB REQUIREMENTS

Education

• Minimum Education:  1st  Degree in a numerate discipline 

Experience

• Minimum experience: 8 years, 5 of which must have been spent in e-Banking/Products