Team Lead, Site Reliability (Switching) at Interswitch

Job Purpose

• Carry out Setups and Deployments on the Core Switching Platforms. Support the Core Switching Platforms and ensure their optimal performance.

Key Responsibilities
Deployment of Applications:

• Carry out Deployments on the Transaction Switching Applications (Postilion, Powercard etc)

Automation:

• Implement Automations of Activities that are involved in the management of the Switching Applications

Application Environment Management:

• Ensure 24x7 Availability of all Switching Applications.
• Carry out Capacity planning to ensure Applications are always available to meet increasing demands
• Create visibility into site health and key performance indicators of the Switching Systems
• Ensure up-to date patching and full compliance to security standards of the Switching Systems.
• Ensure up-to date documentation on the Switching Applications as well as changes made

Troubleshooting:

• Troubleshoot reported issues, and proactively identify areas in need of optimization
• Working with technical support engineers to resolve critical incidents.
• Create and update clear troubleshooting guides for the Switching Applications

Request Fulfilment:

• Implement Requests relevant to the operation and enhancement of the Core Switching Applications

Team Management:

• Co-ordinate the completion of activities within the team
• Customer Escalation management
• Resource Availability management
• Process Management (Creation/Update, Gap Identification/Elimination)
• Carry out Performance Management Reviews with the Team
• Co-ordinate Productivity enhancement activities within the Team

Requirements

• Academic Qualification(s): Good first degree in Computer Science / Computer Engineering or other related fields.
• Professional Qualification(s): Service Management Certifications (e.g. ITIL) is an advantage
• Experience (Number of relevant years): Minimum (4) years relevant experience