Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corpor...
Job Grade: SB0 - DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job Overview
- Lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development, and deployment of RPA and intelligent automation solutions.
- Drive the execution of the automation pipeline by prioritizing high-impact opportunities, ensuring alignment with business objectives, and delivering measurable improvements in efficiency, cost savings, turnaround time, and service quality.
- Oversee cross-functional collaboration between business units, RPA developers, IT teams, and senior stakeholders to ensure seamless delivery and adoption of automation solutions.
- Apply structured methodologies and best-practice delivery frameworks to ensure scalability, governance, and continuous improvement of automation initiatives.
Key Responsibilities
Automation Strategy & Pipeline Management:
- Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitization objectives
- Establish and maintain a robust pipeline of automation opportunities across business units
- Prioritize initiatives based on impact (cost savings, FTE reduction, CX improvement, risk mitigation)
Delivery Oversight & Execution:
- Lead the full automation lifecycle: discovery → design → development → testing → deployment → hypercare
- Ensure timely and high-quality delivery of RPA solutions within agreed SLAs
- Manage dependencies across business, IT, and third-party vendors
- Ensure resource availability and allocation.
- Create and maintain comprehensive project documentation.
Process Discovery & Optimization:
- Oversee process assessments to identify automation opportunities and optimization areas
- Validate “To-Be” process designs to ensure efficiency, scalability, and compliance
- Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles
Stakeholder Management & Governance:
- Engage senior stakeholders to secure buy-in, funding, and sponsorship for automation initiatives
- Establish governance frameworks for automation delivery, including approval, risk management, and compliance checkpoints
- Provide regular reporting and dashboards on automation performance and pipeline status.
Team Leadership & Capability Development:
- Lead, mentor, and manage Business Analysts, RPA Developers, and Process Analysts
- Build and scale automation delivery capabilities across the team
- Drive a high-performance culture focused on innovation, accountability, and continuous improvement
Quality Assurance & Risk Management:
- Ensure all automation solutions meet quality, security, and regulatory requirements
- Oversee UAT, sign-offs, and production readiness activities
- Identify and mitigate risks associated with automation deployments
Value Realization & Continuous Improvement:
- Track and report realized benefits (FTE savings, cost reduction, TAT improvement, accuracy gains)
- Continuously optimize deployed solutions and identify opportunities for further enhancement.
Qualification & Experience
Mandatory:
- Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline
- 3 - 6 years' working experience as a Project Manager, preferably in a financial institution
- ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications.
Desirable:
- Experience supporting large-scale or highly regulated financial institution
- Master’s Degree in relevant field
- Other relevant professional certifications and qualifications.
Required Knowledge, Skills and Abilities:
Technical & Functional Skills:
- Solid organizational skills including attention to detail and multi-tasking skills.
- Customer relationship management skill
- Problem-solving/analytical skill
- Negotiation and conflict resolution skill
- Proven working experience as a project administrator in the information technology sector.
- Strong working knowledge of Microsoft Office
- Creative and innovative thinking skills
- Process Improvement skills
- Adequate knowledge of information and knowledge management
- Strong attention to deadlines and budgetary guidelines
- Interpersonal skills
- Oral and written communication.
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