Team Lead at Owens and Xley

Job Summary

• The Team Lead role is to support the Store Manager in the supervision of outlet operations and act as a backup when the Shop Manager is unavailable.
• The team lead is expected to ensure all outlets are run according to the instructions of the manager, coordinate staff performance, and support waiters on duty with customer service.
• The Team Lead may also carry out other functions i.e. cashier, waiter etc along with the team lead responsibilities.

Key Objectives
The Key of objectives of the Team Lead position include:

• Support the Coordination of daily front and backend operations of the outlet.
• Supervising staff and area to ensure customer satisfaction within outlets
• Assisting shop Manager in ensuring assigned outlet represents the brand in the way that it is supposed to
• Requesting inventory and ensuring branches have all materials they need.

Required Qualifications

• OND or Equivalent
• Experience as a restaurant, Service or Hospitality field manager.

Key Skills and Experience:

• Leadership skills
• Coordinated
• Ability to work under pressure
• Wiliness to learn
• Ability to follow orders
• Internal motivation
• Attention to detail
• Ability to implement feedback
• Organizational skills
• Good communication skills.