Team Lead - Network Monitoring Centre - Rivers at IpNX Nigeria Limited

Purpose of the Job

• Proffer innovative solutions to various network problems and ensure that customer needs are properly defined and satisfactorily met.
• Implement and evaluate the working of systems/applications/networks.
• Stay abreast of new technologies emerging in the industry.
• Provide supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others.
• Consistently provide high-quality customer service and support while ensuring customer satisfaction.

Educational Qualifications & Functional Skills

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering.
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Understanding of iTIL v4 service management.
• Excellent business communication skills both verbal and written.

Work Experience:

• Hands-on experience with the following is a must: Routing, Switching, and GPON Technology.
• 3 – 6 years’ work experience.
• Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable.
• Candidate must possess excellent customer interface, analytical, and presentation skills and be able to influence internal and external organizations.

Remuneration

• Industry standard.