Team Lead, Customer Service at Stanbic IBTC Pension Managers Limited

Job Description

• To ensure effective monitoring of clients’ benefits applications and that all customers transactions are called over timely to detect or prevent any service exception.
• To proactively resolve customer related issues and where necessary ensure quick service recovery.

Qualifications

• First Degree Field of Study – General social science

Experience

• 3-4 Years’ experience in Business Support and Wealth Management functions

Behavioural Competencies

• Making decisions
• Taking action
• Upholding standards
• Team working
• Interacting with people

Technical Competencies

• Business Administration Skills
• Communication Skills
• Customer experience
• Access control systems
• Operations process and procedures