Team Lead, Change Management at MacTay Consulting

Division: Human Capital Management
Reports To: Chief Human Resources Officer
Supervises: Change Management Officer & HC Helpdesk Officer

Job Objective

• This role collaborates with stakeholders to create and implement change management strategies; plan employee adoption of new solutions, structures or culture, as well as minimize resistance to change and business activity disruption.

Accountabilities

• Implement change initiatives related to business processes and technologies; ensure compliance to the approved Change Management methodologies.
• Prepare reports, draft change management related content and document activities as required.
• Monitor and manage Change Champions to ensure all deliverables assigned are achieved promptly.
• Drive adoption and proficiency of changes within the organization in compliance with client’s Change Management methodologies.
• Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.
• Implement and execute project plans, tools, and methods, and support resource planning and acquisition.
• Develop short and long-term goals, KPIs, and objectives, and develop and execute against annual operational plan.
• Facilitate change management activities with cross-functional team members and stakeholders to ensure adoption of the Enterprise Business Transformation.

Key Performacne Indicators
Financial:

• Bank’s PBT
• Project cost management

Customer:

• Increase (%) of changes that meet the customer’s requirements
• Client satisfaction rating

People:

• E-learning Score (%)

Process & Others:

• Increase in your overall change success rate
• Reduction in the backlog of change requests
• Overall reduction in the number of failed changes
• Improvement in the average time to implement changes
• Number of incidents attributable to changes
• Self-Development initiatives and Change Leadership skills.

Risk & Control:

• Internal audit rating.

Educational Qualification

• Minimum of First Degree in any discipline.
• Additional qualifications will be an added advantage.

Experience:

• Minimum of 4 years of cognate experience.

Person Specification:

• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem-solving and root-cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with large-scale organizational change efforts.

Required Competencies:
Functional/Technical Competencies:

• Project Management
• People Management
• Knowledge of Change Management principles, methodologies, and tools
• Stakeholder Management
• Business Acumen
• Creativity
• Analytical Skills
• Listening skills

General Competencies:

• Communication
• Reporting.

Behavioral Competencies:

• Interpersonal relations
• Initiative
• Decision quality & Problem solving
• Time & Self-Management.

Organizational Competencies:

• Attention to Detail (Excellence)
• Continuous Learning
• Drive for Results - Customer focus