Team Lead, Asset Creation at Rosabon Financial Services

Scope and Impact

• As the Team Lead, Asset Creation, you will play a pivotal role in enhancing risk asset sales and loan disbursement within our organisation.
• Your strategic responsibilities involve fostering customer relationships and ensuring a consistent influx of new customers while managing risk assets to optimise the company's credit balance for operational efficiency.

Job Summary

• In the role of Team Lead, Asset Creation, your primary objective is to drive and optimize sales within the Asset Creation Team.
• This will involve constant coordination with team members and customers, ensuring ongoing relationships and sales generation to meet defined targets.

Line Supervisor:

• National Channel Manager
• Head, Marketing and Strategy
• Head, Sales Operations and Strategy

Duties & Responsibilities

• Team Building: Establish and maintain team staffing requirements.
• Operational Management: Oversee day-to-day Consumer Credit team operations.
• Team Development: Build, develop, and nurture team members for optimal performance.
• Team Motivation: Provide continuous guidance, coaching, mentorship, and motivation to team members to drive lead generation and conversion.
• Target Achievement: Monitor and ensure that team members meet set targets.
• Analysis and Strategy: Conduct in-depth analysis of key growth indicators for products, people, and process optimization.
• Market Insights: Contribute to market analysis and customer perception of new products.
• Customer Relations: Establish and maintain a solid customer base.
• Sales Strategy: Devise strategic means to assist both yourself and team members in generating and maintaining high-quality sales contacts.
• Team Leadership: Motivate, train, and maintain a healthy and efficient team.
• Process Improvement: Identify, develop, and implement process changes to enhance customer satisfaction and sales efficiency.

Key Performance Indicators

• New Leads/Opportunities
• Client Acquisition and Customer Retention Rate
• Sales Volume per Team Member and Collectively
• Existing Client Engagement
• Upsell/Cross-Sell Rates
• Percentage of Target Achievement Periodically

Qualifications / Requirements

• Minimum education level: A First Degree in any discipline from a reputable academic institution.
• Post-graduate qualification(s) and professional membership will be an added advantage.
• Demonstrated track record of meeting/exceeding goals as an individual contributor.
• Successful experience building a territory from the ground up.
• 5 years+ of progressive experience in sales and marketing of financial products (Consumer Lending).

Job Knowledge:

• Relevant knowledge of the company’s market and competitors.
• Knowledge of principles and methods for selling products, including marketing strategy and tactics, sales techniques, and sales control systems.
• Knowledge of principles and processes for providing customer services, including customer needs assessment and evaluation of customer satisfaction.
• Experience in building rapport, opening doors, and understanding business requirements of senior decision makers.
• Experience and good knowledge of the financial market.
• Demonstrated ability to lead and manage a diverse sales team.
• Demonstrated ability to achieve sales targets.

Skills / Competencies:

• Highly motivated and passionate about sales with a genuine drive to succeed.
• Previous experience in driving sales ideally across all company products.
• Strong personal network within the industry.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to prioritize and handle multiple tasks concurrently.
• Leadership and motivation skills to manage a large team.
• Strong sales, analytical, organizational, and people skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Adaptability to new technologies, products, and procedures.
• Ability to thrive in a fast-paced and multi-tasked environment.
• Professional "get it done" attitude and work ethic.