Talent & Workforce Operations Lead at PalmPay

We are seeking a Talent & Workforce Operations Lead to drive how talent is sourced, deployed, and managed across our field operations.

This role goes beyond traditional HR — it focuses on aligning hiring, workforce deployment, and performance management with business goals. The ideal candidate will ensure we have the right people in the right locations, performing effectively and contributing to operational success.

Key Responsibilities

Workforce Planning & Deployment

• Translate business targets into workforce requirements by role and location
• Support deployment planning across regions to ensure adequate coverage
• Monitor workforce distribution and identify gaps or inefficiencies

Recruitment Pipeline & Sourcing

• Track and manage the end-to-end recruitment pipeline
• Monitor candidate flow from sourcing to activation
• Evaluate sourcing channels (agents, referrals, HR) based on performance

Process Optimization

• Partner with HR to improve recruitment efficiency and quality
• Support development of role-specific hiring benchmarks
• Reduce time-to-hire while maintaining hiring standards

Performance Tracking & Insights

• Monitor field performance metrics (productivity, approvals, collections)
• Identify performance gaps across teams and locations
• Provide actionable insights to support decision-making

Workforce Operations & Governance

• Ensure consistency in onboarding and deployment processes
• Track adherence to operational standards in the field
• Support reporting and dashboard development

Training & Incentives

• Identify capability gaps and support training improvements
• Provide input into incentive structures to drive performance

Requirements

• Bachelor’s degree in Business, HR, Operations, or related field
• 1 – 3years experience in Talent Operations, HR Operations, or Business Operations
• Experience working with field or distributed teams
• Strong understanding of recruitment pipelines and sourcing channels
• Strong analytical skills (Excel, dashboards, reporting)
• Ability to translate data into actionable insights