SW Engineer at People2profit-NG

Our client, an international financial technology company that create innovative and secure foundation for monetary transaction require the service of Implementation and application support executive.

You are to assist in the Implementation of software packages at customer sites, respond to and troubleshoot all customer software issues for company products accordingly.
 
Job responsibility

• Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times and provide onsite assistance as required.
• Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS
• Setup and configuration of test environment in order to duplicate issues
• Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
• Assist in the preparation of reports for customer communication
• Establish and maintain excellent working relationship with all customers at all times
• Keep up-to-date with product knowledge
• Lead Implementation activities at customer site
• Provide training on software as required
• Create documentation (Support/Training) as required
• Document all issues in company tracking system

 
Qualification and Requirement

• HND/BSc in Computer Science or related Technical degree/program
• Minimum of 7 -10 years’ relevance experience in a customer support role and prior experience in banking or warehousing industry is compulsory
• Excellent verbal, written communication and interpersonal skill are a must.
• Must be willing to work in a 24x7 environment.
• Must be willing to travel on-site and for extended periods if required.
• Possess Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills
• Proficient with war, ear application deployment in Java EE Application Servers environment.
• Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
• Experience with .NET application installation and deployment
• Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
• Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.

 
Salary – #300,000, HMO, Leave and Pension