Support Service Intern at Sightsavers

Job Description
Overview:

• We are looking for a passionate and enthusiastic quick learner who is looking to start their career in Public Health and INGO, to gain skills in programme Administration and Support Services.

About the role

• Working within the Operations, Performance & Finance Directorate, the job holders will be responsible for delivering a flexible and multi-disciplinary range of services to the organisation. 
• Amongst these is the provision of administrative assistance to the Support Services unit, other employees, and visitors at the Country Office in Abuja. 
• Additionally, the role involves staffing the front desks and performing protocol duties, including receiving and directing visitors and stakeholders.

Responsibilities

• Improve appreciation for office etiquettes, acceptable behaviours, interpersonal skills, and diligence to responsibility.
• Prepare interns for future careers in administrative and corporate services roles.
• Instil a culture of problem-solving and develop the capacity to stay calm under pressure.
• Provide protocol services to stakeholders within the office premises.
• Support the Administrative Secretary and Assistant, and the Support Services team, to complete necessary tasks and projects.
• Assist the Support Services Manager with ad-hoc tasks and projects.
• Answer, screen, and forward incoming phone calls to recipients.
• Receive visitors to the organisation and direct them appropriately.
• Receive, sort, and distribute mails and other deliveries.
• Maintain a courteous and welcoming ambience within the reception area.
• Establish and maintain good rapport with visitors and stakeholders.
• Resolve stakeholder requests and enquiries.
• Ensure a very clean and neat waiting area.
• Efficiently handle incoming telephone calls and mails.
• Deliver tasks and objectives on time as required by the Admin Officers or the Support Services Manager.
• Participate in review meetings held at the end of each month.
• Write progress reports after each review meeting.

Skills and Experience:

• The Support Services Intern will provide a flexible range of services within the Operations, Performance & Finance Directorate, including administrative assistance and front desk protocol duties at the Country Office in Abuja. 
• They will develop office etiquettes, interpersonal skills, and problem-solving abilities, preparing for future careers in administrative roles.
• Key responsibilities include supporting the Support Services team, handling phone calls, receiving visitors, and managing mail. 
• The intern will maintain a welcoming reception area, establish good rapport with stakeholders, and ensure tasks are completed efficiently. 
• Monthly review meetings will be held, and progress reports will be written.

Essential Skills:

• Strong administration skills
• Excellent customer care skills, particularly over the telephone
• Effective written and oral communication skills
• Time management skills
• Good IT skills, including proficiency with Microsoft applications
• Hands-on experience with office automation
• An understanding of and commitment to equality of opportunity.