Support Representative (Tier 1) at Vitel Wireless Limited

Job Summary

• The Tier 1 Support Representative provides first-line customer assistance by addressing inquiries, resolving basic issues, and delivering a positive service experience.
• They document customer interactions, escalate complex issues when needed, and work with the support team to ensure timely and consistent solutions that maintain customer satisfaction.

Key Responsibilities

• Handle general inquiries, billing issues, and basic troubleshooting.
• ‎Assist customers with account setup and device guidance.
• ‎Manage all Tier 1 partner Inquires and complaints.
• ‎Provide feedback on common issues to improve processes.

Qualifications & Experience

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
• 1–2 years of experience in customer support or a similar service-oriented role.
• Solid understanding of customer service principles and support best practices.
• Familiarity with CRM systems, ticketing tools, and basic troubleshooting processes.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work under pressure, manage multiple tasks, and handle customer inquiries with professionalism and empathy.

What We Offer

• Competitive remuneration and benefits package.
• Dynamic and innovative work environment.
• Opportunities for professional growth and training.
• Be part of Nigeria’s first MVNO shaping the future of connectivity.