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  • Posted: Jan 21, 2022
    Deadline: Feb 18, 2022
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  • Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice. The company was founded and is managed by a group of professionals whose collective business ba...
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    Support Engineer

    Location: Lekki, Lagos

    Job Description

    • Provide technical support service via phone, email, and other channels as required to clients.
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • Provide prompt and accurate feedback to customers.Ensure proper follow up and closure of all pending tickets.
    • Interact with customers to provide and process information in response to complaints and inquiries.
    • Escalate cases to another unit and follow up on the case.Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

    Personal Responsibilities

    • Report to the Head of Department.
    • Respond to client complains in a proper and professional manner.
    • Should maintain a high level of personal responsibility.
    • Abide and apply the rules and regulations of the department and the company as a whole.
    • Responsible for achieving any assignment given by the Manager.
    • Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

    Academic / Education Qualifications

    • Preferred: A B.Sc (or equivalent) in Computer Science.

    Certifications:

    • CCNA is preferred.
    • MCP is preferred.

    Experience:

    • 2 - 15 years work experience.
    • A previous experience in support or IT department.

    Technical Skills:

    • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
    • Basic routing & switching knowledge.
    • Basic RF knowledge.
    • Ability to resolve problems remotely.

    General Skills:

    • Interpersonal relationship.
    • Maintain a good communication and interaction with customers and colleagues.
    • Self-learner.
    • Communications skills, both verbal and written.

    Language Qualifications:

    • Good verbal and writing skills in English are mandatory.

    Method of Application

    This job has expired or closed. Application is no longer allowed

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