Supervisor-Systems at Marriott International, Inc.

POSITION SUMMARY

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Provide technical guidance and recommendations to resolve business problems.
• Analyze, recommend, and implement process improvements.
• Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
• Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets.
• Speak with others using clear and professional language.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Visually verify information.
• Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.