Supervisor, Sales / Customer Service at MacTay Consulting

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents.

Requirements

• Minimum academic qualification of a Bachelor's Degree in a relevant field
• The candidate must have at least 7 years of sales experience and be ready to resume immediately.
• Must be able to speak Hausa and must have a good knowledge of the real estate business
• The Candidate is expected to have a good knowledge of Microsoft Office
• Good analytical skills
• Sales and after-sales service experience.
• Must have skills to navigate various social media tools
• Must possess good Negotiating skills.