Supervisor - Client Services at MetroHealth HMO Limited

Reporting Line: Head - Client Services

Job Responsibilities
General:

• To establish, cultivate and maintain business relationships with assigned clients.
• Schedule and attend meetings with clients or interacting with them via telephone or written communication.
• Responsible for advising the management about the client needs
• Responsible for preparing and providing weekly schedule of planned activities.
• To meet client needs so members are satisfied, resulting in retention.
• To conduct “How the Scheme Works” presentations for new businesses.
• To ensure prompt delivery of ID cards for additional members.
• To work with Account department to ensure prompt payment of premiums.
• To work with account department to generate monthly renewal list.
• Identify key challenges of clients and proffer solutions where necessary.
• To draft and ensure client service extension agreement for businesses are updated.
• Identifying as well as developing sources to get more clients through existing customer engagement/feedback.

Duties

• Preparing health tips in accordance with the WHO calendar.
• Scheduling and anchoring Health talks and preventive programs.
• To conduct quarterly review meetings with clients.
• Training client services executives.
• Conduct customer service workshops and presentations.
• Monitor and measure client satisfaction.
• Develop surveys and capture client information.

Business Development:

• Ensure repeat-business from clients
• Develop and foster growth within existing clients through proactively soliciting for additional members and/or up-selling to higher plans and/or value add services and products
• Support Business /Product Development by communicating existing customer feedback
• Any other assignment as required by Management.

Requirements

• Minimum of B.Nsc or any other Health related discipline
• Minimum of 5 years cognate experience in Health insurance industry is compulsory.
• At least 2 years’ experience in a supervisory position overseeing accounts in different sectors.
• Effective time management, communication and organizational skills.
• Previous experience of working in an HMO is compulsory.

Note: Experience in HMO industry is compulsory