Student Adviser - Call Centre at UNICAF

Category: Sales

Responsibilities

• Support and provide superior service to customers via phone
• Use questioning and listening skills that support an effective telephone conversation
• Provide customers with product and service information
• Process documents, forms, and applications
• Identify and escalate priority issues

Requirements

• Minimum Qualification: Completed OND - A Degree is considered an advantage
• Experience Length: preferably a minimum of 2 years office work experience
• Only candidates residing in Lagos will be considered.

Other Requirements:

• Excellent verbal and written command of the English language (a must)
• Excellent conversational skills through the phone in English
• Excellent computer skills and people skills
• Attention to detail
• Excellent time management
• Ability to reach assigned targets
• Experience in Sales
• Previous experience in a call centre will be considered an advantage

Skills:
You will be successful if:

• You are determined and focused.
• You enjoy continuous learning and improving.
• You enjoy reaching your goals and you want to help others do the same.
• You enjoy speaking with people online and on the phone.