Store Executive at Sun King (Formerly Greenlight Planet)

About the Team

• The EasyBuy Direct Sales team is the market facing arm of Sun King’s pay-as-you-go (PAYG) direct to consumer sales business. 
• The Easy Buy Direct Sales team is in charge of recruiting, managing, and overseeing the company’s network of thousands of commission sales agents, called “Energy Officers” that promote and sell Sun King’s PAYG solar solutions and provide customer ongoing service in their local territories.  
• Through the EasyBuy PAYG solar business model, customers can purchase a Sun King solar home solution by making a small down-payment up front and paying the remaining balance through a series of installments over a pre-agreed period of time.

About the Role

• The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

Responsibilities

Inventory management:

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and share off-the -shelf sales details
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports:

• Prepare daily on hand stock report and share with team
• Report on daily issued out stock for replacement and or replenishment

Repairs:

• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store management:

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving customer queries

Requirements
You might be a strong candidate if you

• Has a Bachelor's Degree or Diploma from a recognized institution in any related field.
• Has 2 years’ hands on experience in a service center
• Has effective communication and people skills
• Has broad knowledge of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Has strong customer focus
• Is a team player with high levels of flexibility
• Has proven report-writing experience
• Possess strong logical and problem-solving skills
• Is computer literate with working proficiency in MS Excel and MS Word

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.