SSA Service Delivery Technical Manager - Completions and Well Intervention at Baker Hughes

The Service Delivery Technical Manager will work to ensure flawless execution by leading a team focused on technical job planning, job optimization and on-demand support. This position is accountable for the service delivery performance for the assigned region and product portfolio as well as driving service delivery productivity. The position works in close collaboration with the various Service Delivery Managers within the region to drive consistency and execution excellence, while maximizing the revenue, cost and cash collection

In this role, you will be responsible for:

• Being accountable for product line service delivery performance within the region
• Ensuring all activities are carried out in line with our non-negotiables and cultural pillars
• Working closely with the Service Delivery Managers to understand activity forecast and verify appropriate resource mix to enable flawless execution and on-time delivery
• Participating in high-impact incident response with local customers and driving Consistency
• Ensuring transactional discipline and adoption of managing the job cycle process and content
• Ensuring trained and competent personnel perform each activity
• Being responsible for peer review full job package (job program and resource allocation) for critical wells (as nominated by clients or by recent high impact incidents)
• Driving Continuous Improvement
• Identifying any gaps in local capabilities and develop improvement plans to ensure compliance with global standards
• Being responsible for field incident management process reporting, root cause determination, corrective actions and closure
• Monitoring KPI to evaluate the effectiveness of operational activity
• Actioning any deviation from KPI targets to drive continuous improvement and driving productivity
• Execute on remote operations and/or multi-skilling strategy to drive service delivery productivity.
• Assigning technical job planning and support resources
• Ensuring compliance with the Job Center, the Well Engineering Center, the iMtJC process, and the 5-Service Delivery fundamentals

Fuel your passion

To be successful in this role you will:

• Have a bachelor’s degree in engineering or scientific discipline from an accredited university or relevant industry experience within product line.
• Have a minimum of 10 years of experience in the oil and gas industry with strong background in completions and well intervention
• Possess excellent leadership, strong interpersonal, influencing and planning skills.
•  Ability to manage, develop, coach and mentor teams across organizational boundaries.
• Demonstrated ability to work in a global matrix organization.
• Thorough understanding of P/L and technical job planning requirements