Specialist - Field Activation at MTN Nigeria

Job Description
Reports To: Manager Field Activation

Division: MoMo Payment Service Bank

Description

• Gather and analyze data and benchmark with competition to increase RGS
• Identify and work with efficient activation agencies as approved by the business
• Process necessary document for engagement of activation agencies
• Work with the legal unit to draft and implement a contract and agreement document for the approved agencies
• Work with the procurement unit to validate and authorize documents to execute the project for the activation agencies
• Prepare and get necessary approval from finance to procure PO for the agencies to facilitate payment of their monthly commission
• Liaise with the support team to set up agent profile for the field activation canvassers for RGS acquisition on the system
• Ensure and monitor effective synergy between the field activation resources and the regional team
• Provide a daily, weekly and consolidated monthly reports on acquisition numbers across the sub-regions, regions and nationally for the business
• Ensure availability and integrity of customer data at all times
• Communicate all MFS customer offers and value propositions to the trade effectively
• Effectively support all acquisition agencies within the business
• Capture and monitor field canvasser and agency complaints and ensure complaints and queries are promptly attended to and escalated appropriately for resolution
• Identify agency with spurious customer acquisition report and immediately engage such agency for clean acquisition
• Manage effectively all queries and complaints from the regions around customer acquisition and ensure proper follow up for resolution and feedback to the region
• Provide and give necessary support to the agencies for seamless execution
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
• Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead

Education:

• First Degree in any related discipline
• Fluent in English

Experience:
3 - 7 years’ experience which includes:

•     Experience in Field Activations or allied field
•     Experience in Fintech, banking or Mobile Money  
•     Experience working in a global/multinational enterprise with a good understanding of emerging markets