Specialist, Facilities Management at IHS Towers

The Opportunity

• IHS Towers is expanding our global footprint and we are seeking an individual to join our team as Specialist, Facilities Management in Nigeria.
• The individual will support the effective and efficient delivery of facility management services through timely processing of requests and transactions.

Key Responsibilities

• Process all procurement transactions related to facility management, from initiation to completion.
• Provide inputs to the preparation of the facilities management and maintenance budget (Opex and Capex).
• Follow up with the Treasury unit to ensure that all payments due to vendors are provided.
• Supervise the team of auxiliary staff working out of company-owned and/ or - leased residential locations.
• Ensure monthly salaries of outsourced facility management staff are processed, approved and paid on time.
• Organize annual seminars/ training for auxiliary staff.
• Track and monitor costs to ensure compliance with the unit’s budget.
• Log and analyse all facility management and maintenance requests. Where applicable, acknowledge the requests and provide feedback/ updates to internal users/ customers.
• Assist in documenting the company’s short- and long-term infrastructure/ facility requirements.
• Assist in the acquisition and/ or leasing of facilities to meet the company’s identified residential and/ or office needs.
• Reconcile the service charge reports obtained from all residential facilities.
• Assist with the administration of regional facilities maintenance contracts/ lease agreements.
• Assist in ensuring that facility management activities are in line with defined health, safety and environment (HSE) standards and legislation.
• Collate data from Regional Facility Management Analysts as inputs to periodic reports.
• Administer periodic customer satisfaction surveys to identify service improvement areas across regions with regards to the office environment, utilities, etc.
• Escalate critical pending issues for the attention of the Manager, Facilities Management.
• Collate utility bills for processing of payment.
• Perform other tasks and duties as assigned by the Manager, Facilities Management.

Key Qualifications & Experience

• Bachelor’s Degree in any relevant discipline.
• +5 - 7 years’ relevant experience.

Behavioural Competencies:

• Collaboration & Teamwork.

Functional Competencies:

• Human & Environmental Factors
• General Administration
• Reporting.