Spa Manager at Domeo Resources International (DRI)

Main Function

• The Spa Manager will be responsible for driving the operational excellence, commercial profitability, and premium service delivery of the company’s luxury wellness and spa facility.
• The role requires deep expertise in hospitality management, wellness operations, team leadership, inventory management, and business development.
• The candidate must be well-versed in industry-standard spa management software, customer retention strategies, and local FCT health and safety compliance regulations.

Role Responsibilities
Spa Operations & Quality Control Oversight:

• Manage end-to-end day-to-day operations of the spa facility (treatment rooms, reception, and relaxation areas).
• Oversee facility maintenance, aesthetics, cleanliness, and the strict enforcement of hygiene standards.
• Implement standard operating procedures (SOPs) for guest check-ins, treatment protocols, and check-outs to guarantee a premium customer experience.
• Monitor equipment functionality and coordinate with technicians for prompt repairs to minimize downtime.

Staff Leadership, Training & Compliance:

• Oversee the recruitment, onboarding, training, and scheduling of all spa personnel (therapists, estheticians, receptionists, and clean-up crews).
• Set performance benchmarks and conduct regular evaluations to maintain service standards.
• Ensure all technical staff maintain up-to-date professional certifications and comply with the FCT Public Health Department guidelines.
• Foster a motivating work culture to minimize staff turnover and maintain high team morale.

Business Development & Profitability:

• Identify new market trends, premium wellness treatments, and wellness packages to attract a high-net-worth clientele in Abuja.
• Prepare promotional campaigns, loyalty programs, and corporate wellness partnerships to boost facility utilization rates.
• Drive aggressive retail sales of skincare and wellness products alongside core spa services.
• Analyze client demographics and booking data to optimize pricing strategies and maximize revenue per treatment room.

Inventory, Procurement & Vendor Management:

• Manage inventory control systems for professional treatment products and retail stock.
• Build and maintain strong relationships with domestic and international product suppliers and vendors.
• Monitor product usage metrics to prevent stockouts, eliminate shrinkage, and control operational waste.
• Negotiate favorable payment terms and bulk-purchase discounts with suppliers.

Financial Management & Reporting:

• Develop annual operational budgets, revenue forecasts, and expenditure controls for the spa business unit.
• Monitor daily financial transactions, cash flows, and point-of-sale (POS) reconciliations.
• Track key financial metrics including average guest spend, payroll-to-revenue ratios, and retail vs. service splits.
• Prepare regular operational and financial performance reports for Executive Management.

Experience / Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Wellness & Beauty Management, or a related discipline.
• A professional certification or diploma in Cosmetology, Esthetics, Massage Therapy, or Spa Management is a distinct advantage.

Behavioural Qualities / Other Competencies:

• Strong leadership, accountability, and total ownership of the spa facility.
• High integrity, polished presentation, and professional conduct appropriate for luxury service.
• Clear communication and exceptional interpersonal skills across diverse client profiles.
• Decisive and calm under pressure, especially when resolving demanding client complaints.
• Meticulous attention to detail regarding cleanliness, ambiance, and service execution.
• Proactive risk awareness regarding health, sanitation, and safety standards.
• Results-driven with strong time management and multi-tasking abilities.
• Adaptability and resilience in a fast-paced retail and service environment.