Spa & Airbnb Supervisor / Manager at ETC Workforce Services Limited

Job Summary

• The Supervisor / Manager oversees daily operations of the spa and Airbnb, ensuring service quality, staff performance and customer satisfaction.

Job Responsibilities

• Oversee daily spa operations and Airbnb guest management.
• Coordinate staff schedules and ensure adequate staffing levels.
• Monitor financial performance, sales goals and operational budgets.
• Conduct stock ordering, monthly stock counts and inventory management.
• Ensure excellent client experiences across all services.
• Enforce treatment standards, hygiene practices and safety protocols.
• Train and supervise staff, offering performance feedback.
• Handle customer complaints professionally.
• Liaise with senior management for reporting and strategy.
• Coordinate facility maintenance and repairs.
• Promote aftercare products and service upgrades.

Skills & Qualifications

• Strong leadership and supervisory experience.
• Professional certification in spa/beauty/wellness is an advantage.
• Excellent communication and organizational skills.
• Ability to manage staff, client relations and operations efficiently.
• Attention to detail and reliability.
• Flexibility for shift/weekend work.