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  • Posted: Jan 4, 2021
    Deadline: Mar 31, 2021
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    ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    Solutions & Research Engineer

    Job ID: 84
    Department: Engineering
    Function: Solutions & Research
    Reporting to: Head, Operations & Maintenance
    Travel Frequency: Yes

    Purpose of the Job

    • To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

    Expected Key Results

    • Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
    • Retail Customers: Restore service failures within 24 hours of its occurrence.
    • Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
    • Implement an FTTH Monitoring application to improve MTTR for faults.
    • Report Management: Ensure weekly support status reports are done and submitted timely for review.

    Educational Qualifications 

    • B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
    • Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

    Functional Skills:

    • Customer centric and stakeholders management.
    • Good LAN/WAN network design and implementation skills.
    • Ability to solve complex problems in the shortest available time using honed analytical skills
    • Good interpersonal skills with customers, vendors and members of team.
    • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
    • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
    • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
    • Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
    • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
    • Hardworking and Tenacious.
    • Performance driven.
    • Sharp analytical and logical reasoning.
    • Work effectively with own initiative and minimal supervision, and also as a part of a team.

    Work Experience:

    • At least 3 years experience within the telecoms space as a Network/Communications Engineer
    • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
    • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
    • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
    • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

    Other Requirements:

    • Customer Focused
    • Hardworking and Tenacious
    • Action Orientation
    • Tech Savvy
    • Result Driven
    • Excellent Decision Quality
    • Attention to Detail
    • Problem Solving
    • Excellent troubleshooting and analysis skills
    • Impeccable Customer Service and Support Skills
    • Customer Focus
    • Self-Development

    Method of Application

    Interested and qualified? Go to IpNX Nigeria Limited on careers.ipnxnigeria.net to apply

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