Solutions Implementation & Support Engineer at ActiveEdge Technologies

Principal Duties and Responsibilities

• Assist in project planning, preparation, and implementation of solutions to clients.
• Provide technical support to project team members involved in the development or upgrade of systems.
• Optimize application availability and maintenance within project timelines; analyse application and system performance and ensures that end-users are provided with necessary support.
• Identify, track and mitigate project risks and issues, coordinate response escalation, track and analyse incidents
• Manage project timelines and communicate status to all stakeholders, internal and external.
• Conduct proof of concepts, trainings and User Acceptance Testing’s (UAT).
• Deliver training sessions and educate customers on application functionalities, uses cases and workflows.
• Collaborate with application vendors on optimal service delivery and ensure maintenance of Service Level Agreements between service provider, clients and the Company.
• Keeps abreast of new technology to ensure system upgrades or new software integration meets functional requirements, system compliance, and interface specifications.
• Maps requirements to existing solutions and identifies gaps; provides management with necessary feedback and recommends solutions to address critical gaps.

Key Requirements

• Knowledge of Database administration and database scripting (SQL)
• Proficiency with installation, configuring and troubleshooting software issues.
• Knowledge of DNS, TCP/IP and other networking concepts and Operating Systems.
• Strong written, verbal communication and presentation skills
• Possess good customer service skills, attention to detail and ability to multi-task
• Excellent technical, analytical, interpersonal and organization skills