Solution Engineer (intern) at VIDACOM International Systems Limited

JOB DESCRIPTION - SOLUTION ENGINEER (INTERN)

• Perform Technical Installations and maintenance of solutions based on customer requirements.
• Proactively assist customers with technical issues that may arise with their solution implementation.
• Prioritize incoming technical issues. Escalate issues (when required) to the appropriate quarters.
• Interact with prospective and existing clients to collect information and provide proposed solutions. Design and develop technical solutions and documents as may be required.
• Perform client needs evaluation by working with Sales in Pre-Sales solution capacity.
• Develop and deliver targeted Power point presentations.
• Participate in seminars, trade shows and oversee internal and external Product Technical demonstrations.
• Involve actively in training programs as well as pass certification exams.
• Providing timely weekly, monthly and quarterly achievement reports to line manager
• Be a team player communicating with colleagues and other department members.
• Any other duty assigned by line Manager.

REQUIREMENTS:

• Ideal candidate must be self-motivated with keen interest in Information technology, network security and unified communication.
• Attention to detail, plus analytical and problem-solving capabilities
• Positive, service-oriented personality
• Willingness to travel.
• Familiarity with ICT industry and solutions and services a plus.
• A Bachelor of Science degree/HND in Computer Science, Electrical/Computer Engineering or Computing Industry Certifications (e.g. CCNA, CCNP, MCSA, MCSE) or a related field is strongly preferred.