Social Media Manager at Capital Luxury

Job Description

• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.
• Resolve customer complaints via phone calls, chats (tawk to and other social media handles) and emails and escalate all exceptions for resolution
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
• Use social media to engage consumers, respond to questions or complaints, and to promote company initiatives.
• Collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.
• Interview industry professionals and incorporate their views in blog post.
• Monitoring social media and company website metrics.
• Utilizing SEO methods to increase site traffic.
• Promote content on social networks and monitor engagement (e.g. comments and shares).
• Coordinate with marketing and design teams to illustrate articles.
• Measure web traffic to content (e.g. conversion and bounce rates).

Requirements

• Bachelor's Degree in English, Marketing, Computer Science, Journalism, Public Relations or a related field.
• 2 - 3 years of work experience.
• Experience creating strong, engaging content.
• A portfolio of applicable outputs.
• General knowledge of Search Engine Optimization and internet ranking for web content.
• Proficient using multi-social posting programs
• Excellent research, organizational, and time management skills.
• Strong listening and communication skills.
• The capacity to work independently and collaboratively.
• Ability to work efficiently without compromising quality or accuracy.